Terms of Use

These Terms of Use ("Terms") govern your access to and use of Chatsona.app, including the website, web application, waitlist pages, account features, connected platform features, AI-assisted reply features, automation features, subscription features, documentation, and related services (collectively, the "Service").

Chatsona.app ("Chatsona", "we", "us", or "our") is currently operated as a pre-launch product under the Chatsona.app brand. Until a formal legal entity is established, legal, billing, privacy, and contractual notices may be sent to info@chatsona.app. When a formal operating entity is established, these Terms will be updated with the legal entity name, registered address, tax or registration details where applicable, and any other legally required business information.

By creating an account, clicking "I agree", joining the waitlist, connecting an Instagram or other platform account, subscribing to a paid plan, enabling AI or automation features, or otherwise accessing or using the Service, you agree to these Terms. If you do not agree, you must not access or use the Service.

We may keep records of your acceptance of these Terms, including the version accepted, timestamp, account identifier, IP-derived information, device/browser metadata, and related security records where reasonably necessary to prove acceptance, maintain account security, comply with law, or resolve disputes.

1. Additional Terms and Policies

Your use of Chatsona is also governed by the Privacy Policy, Data Deletion Instructions, any applicable Subscription Terms, any applicable Data Processing Addendum, any applicable AI Supplementary Terms, and any product-specific notices or instructions made available within the Service. These documents are incorporated into these Terms by reference to the extent applicable.

If there is a conflict between these Terms and a separate written agreement signed by Chatsona for a specific customer, the signed agreement will control for that customer to the extent of the conflict. If there is a conflict between these Terms and a product-specific notice, the more specific notice will control for that feature to the extent of the conflict.

Third-party platform terms, including Instagram, Meta, AI provider, hosting, payment, and other provider terms, may also apply to your use of integrated features. You are responsible for reviewing and complying with those third-party terms.

Nothing in these Terms limits any mandatory rights you may have under applicable consumer protection, privacy, data protection, or other laws that cannot legally be waived or limited by contract.

2. Definitions

For clarity, the following terms have the meanings below:

• "Account" means a Chatsona account, workspace, user login, or related access credential.
• "AI Features" means AI-assisted reply drafting, summaries, style analysis, memory notes, recommendations, suggested responses, automated replies, or similar functionality.
• "Connected Platform" means Instagram, Meta, or any other third-party platform that you connect to Chatsona.
• "Conversation Participant Data" means data relating to people you communicate with through connected DMs or other messaging channels, including names, usernames, profile information, message content, message metadata, timestamps, summaries, and related context.
• "DM Box" or "Tracked Conversation" means a conversation, inbox item, thread, participant record, or similar message workspace tracked or managed in Chatsona.
• "User Content" means content, data, materials, messages, screenshots, style samples, bot profiles, instructions, settings, schedules, notes, and other information submitted, connected, imported, processed, generated, or made available through your use of the Service.
• "Workspace" means the account environment, settings, connected accounts, bot profiles, DM boxes, and other product configuration associated with your use of Chatsona.

3. Service Description

Chatsona provides tools for Instagram DM workflows, AI-assisted reply drafting, bot profiles, conversation context management, pending reply workflows, waitlist features, subscriptions, usage limits, connected account features, automation settings, and related account tools.

Chatsona is not affiliated with, endorsed by, sponsored by, or officially operated by Instagram, Meta, OpenAI, Anthropic, xAI, or any other third-party platform or AI provider unless expressly stated in writing.

We may add, remove, modify, suspend, limit, or discontinue features, plans, integrations, provider configurations, models, limits, or availability at any time, subject to applicable law and any separate written agreement.

4. Eligibility and Authority

You must be at least 18 years old, or the age of majority in your jurisdiction if higher, and able to enter into a binding agreement to use Chatsona. You may not use Chatsona if you are prohibited from using the Service under applicable law, platform rules, sanctions, export control restrictions, or these Terms.

If you use Chatsona on behalf of a company, brand, client, agency, employer, team, or other organization, you represent and warrant that you have authority to bind that organization to these Terms and to connect, process, manage, or automate messages for the relevant accounts.

If you manage an account for another person, client, brand, or organization, you are responsible for obtaining all required permissions, notices, approvals, and legal bases before connecting that account to Chatsona or processing any conversation data through the Service.

You may not use the Service if you are located in, organized under the laws of, or ordinarily resident in a country or territory subject to sanctions or embargoes that prohibit the use of the Service, or if you are on a restricted-party list under applicable sanctions, export control, or trade compliance laws.

5. Accounts and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your Account, whether authorized by you or not, except to the extent caused by Chatsona's breach of these Terms or applicable law.

You must provide accurate, current, and complete information and keep your account information up to date. You must promptly notify us if you suspect unauthorized access, credential compromise, misuse, or a security incident involving your Account or a connected platform account.

You may not share credentials, resell access, allow unauthorized users to access the Service, or use the Service in a way that compromises the security of Chatsona, users, connected platforms, or third parties. We may require additional verification, restrict access, rotate tokens, disable sessions, or suspend an Account where we believe security or compliance risk exists.

6. Connected Platforms and Platform Rules

If you connect Instagram, Meta, or another platform account, you authorize Chatsona to access, store, transmit, and process data necessary to provide the Service, including account identifiers, usernames, tokens or session artifacts where applicable, message/thread references, metadata, and conversation content as described in the Privacy Policy.

You represent and warrant that you have the right to connect each platform account and to process related DM, conversation, participant, and account data through Chatsona. You are solely responsible for complying with Instagram, Meta, and any connected platform's terms, developer policies, messaging rules, rate limits, automation restrictions, API rules, community standards, and other requirements.

Chatsona does not control third-party platforms and is not responsible for platform bans, account restrictions, login challenges, account reviews, verification requirements, message delivery failures, data access limitations, API or policy changes, feature removals, platform downtime, or any account actions taken by Instagram, Meta, or another connected platform.

You acknowledge that automation, AI-assisted messaging, repeated messaging, unusual login patterns, session-based access, high-volume activity, scraping-like behavior, or violations of platform rules may increase the risk of platform warnings, rate limits, restrictions, message blocks, login challenges, reduced reach, account suspension, or account termination. You use connected platform features at your own risk.

7. User Responsibilities and Legal Basis

You are responsible for ensuring that your use of Chatsona complies with all laws, regulations, platform rules, privacy notices, consent requirements, confidentiality obligations, employment or client agreements, intellectual property rights, consumer protection rules, advertising rules, anti-spam laws, sanctions and export control laws, and other obligations applicable to you.

You represent and warrant that you have all rights, licenses, permissions, notices, consents, and legal bases required to provide, connect, upload, process, summarize, automate, or send User Content and Conversation Participant Data through Chatsona.

Chatsona does not determine whether your use of the Service is lawful for your specific use case, industry, jurisdiction, messaging audience, account type, or platform status. You are responsible for evaluating and maintaining compliance before enabling AI or automation features.

8. AI Features, Inputs, and Outputs

AI Features may use User Content, conversation context, message history, bot profile settings, style samples, personal information fields you provide, language and timezone settings, blocked topics, schedules, summaries, memory notes, and reply instructions to generate suggested replies, summaries, or related outputs.

AI Features may send relevant DM content, conversation context, User Content, instructions, settings, summaries, style samples, and reply requests to third-party AI providers such as OpenAI, Anthropic/Claude, xAI/Grok, or another configured provider. These providers may process that information on their own infrastructure according to their terms, privacy commitments, retention practices, safety systems, and abuse monitoring practices.

You are responsible for all inputs provided to AI Features and all outputs generated, used, approved, or sent through your Account. You represent and warrant that you have all rights, licenses, permissions, consents, and legal bases needed to provide inputs to AI Features and to use resulting outputs.

AI-generated outputs may be inaccurate, incomplete, misleading, biased, offensive, outdated, unsuitable, or inappropriate. Outputs may not be unique and may be similar to outputs generated for other users. You are responsible for evaluating the accuracy, legality, appropriateness, tone, and suitability of outputs for your use case before relying on them or sending them.

Chatsona does not provide legal, medical, financial, tax, employment, insurance, housing, credit, public benefit, or other regulated professional advice. You may not use AI Features to make decisions that produce legal or similarly significant effects about individuals, including decisions related to employment, credit, housing, insurance, healthcare, legal rights, public benefits, immigration, education, or similar high-impact areas.

9. Auto-Reply and Automation Responsibility

Chatsona may allow users to configure manual review workflows, pending replies, scheduled availability, blocked topics, response styles, and, where enabled, auto-reply or automation features. You are solely responsible for configuring these features carefully and monitoring their operation.

If you enable auto-reply or any automated sending feature, you authorize Chatsona to send messages according to your settings, schedules, bot profile, instructions, conversation context, and feature configuration. You are fully responsible for the content, timing, recipients, frequency, legality, and consequences of messages generated or sent through your Account.

Automated replies may affect interpersonal relationships, customer relationships, brand reputation, sales, support quality, platform trust signals, account safety, or business outcomes. Chatsona does not guarantee response quality, response appropriateness, conversion rates, sales, follower growth, relationship outcomes, account safety, delivery rates, engagement, or business performance.

You must not use auto-reply features to mislead people in a way that violates law, platform policy, or the context of the communication. Where disclosure that a message is automated or AI-assisted is required by law, platform rules, industry rules, or context, you are responsible for providing that disclosure.

10. User Content and License

You retain ownership of User Content that you provide to Chatsona, subject to the rights granted in these Terms and any rights held by third parties.

You grant Chatsona a limited, worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, analyze, summarize, transform, display, and otherwise use User Content solely as necessary to provide, operate, secure, maintain, debug, support, enforce limits for, and improve the Service, subject to the Privacy Policy and applicable law.

For clarity, "improve the Service" means product reliability, security, debugging, abuse prevention, performance, feature quality, aggregate usage analysis, and service operations. We do not use your DM content or Conversation Participant Data to train Chatsona-owned AI models unless we separately ask for and receive explicit permission. Where possible, improvement work involving sensitive conversation data will use aggregated, de-identified, redacted, or operational metadata instead of raw message content.

Third-party AI providers may process inputs and outputs according to their own terms and configurations as described in the Privacy Policy.

You are responsible for ensuring that User Content does not violate law, third-party rights, privacy rights, confidentiality obligations, platform rules, intellectual property rights, or these Terms.

11. Chatsona Intellectual Property

Chatsona, the website, application, software, workflows, user interface, designs, logos, trade names, trademarks, service marks, technology, documentation, text, graphics, models, prompts, systems, algorithms, processes, and related materials are owned by Chatsona or its licensors and are protected by intellectual property and other laws.

Except for the limited right to access and use the Service according to these Terms, these Terms do not grant you ownership of the Service or any Chatsona intellectual property. You may not copy, modify, create derivative works of, distribute, sell, lease, sublicense, reverse engineer, decompile, extract, or otherwise exploit the Service except as expressly permitted by law or by written permission from Chatsona.

You must not remove, obscure, or alter proprietary notices, branding, watermarks, copyright notices, trademark notices, or other rights notices in the Service.

12. Feedback

If you provide feedback, suggestions, ideas, improvements, bug reports, feature requests, comments, or other input about Chatsona, you grant Chatsona a perpetual, irrevocable, worldwide, royalty-free right to use, modify, commercialize, incorporate, and otherwise exploit that feedback without restriction, attribution, or compensation to you.

You represent that any feedback you provide does not include confidential information of another person or organization unless you have permission to share it.

13. Acceptable Use Policy

You may use Chatsona only for lawful, authorized, and permitted purposes. You must not use Chatsona, or allow others to use Chatsona, to:

• Violate any law, regulation, court order, platform rule, privacy right, intellectual property right, consumer protection rule, advertising rule, anti-spam rule, sanctions or export control law, or contractual obligation.
• Spam, harass, threaten, abuse, exploit, deceive, intimidate, impersonate, defraud, phish, or manipulate any person or organization.
• Send unsolicited bulk messages, repeated unwanted messages, deceptive messages, fraudulent offers, phishing links, malware links, credential-harvesting requests, or messages designed to evade spam protections.
• Collect, scrape, extract, monitor, store, or process personal data without proper authorization, notice, consent, or legal basis.
• Bypass or circumvent platform limits, rate limits, authentication systems, messaging windows, anti-spam systems, security controls, account restrictions, access controls, or technical protections.
• Connect or manage an account that you do not own or have explicit authority to manage.
• Transmit malware, viruses, worms, harmful code, spyware, or other harmful materials.
• Reverse engineer, decompile, copy, modify, resell, sublicense, lease, share, or provide unauthorized access to the Service.
• Attack, probe, overload, interfere with, disrupt, or compromise Chatsona, connected platforms, service providers, or other users.
• Use Chatsona for child sexual abuse material, sexual exploitation, human trafficking, non-consensual intimate content, or any content involving minors in a sexual or exploitative context.
• Use Chatsona for illegal goods or services, scams, financial fraud, identity theft, synthetic identity abuse, or other deceptive commercial activity.
• Use Chatsona for regulated professional advice or high-impact decision-making where human expert review, licensing, or legal compliance is required.
• Misrepresent AI-generated or automated messages in a way that violates law, platform policy, or the reasonable expectations of recipients.
• Use Chatsona in a way that could damage Chatsona's reputation, service integrity, third-party relationships, platform access, security, or legal compliance posture.

14. Prohibited Messaging and Anti-Spam Rules

You are responsible for ensuring that messages sent using Chatsona comply with all applicable anti-spam, privacy, consumer protection, advertising, and platform messaging rules.

You must not use Chatsona to send unsolicited commercial messages, repeated unwanted messages, deceptive promotional messages, messages to people who have opted out or objected where applicable, or messages outside permitted messaging windows or platform rules.

You must maintain appropriate suppression lists, opt-out handling, consent records, or other compliance mechanisms where required by law, industry rules, or platform rules. Chatsona may suspend or limit accounts that create spam complaints, abuse reports, platform risk, legal risk, or service integrity risk.

15. Subscriptions, Billing, Taxes, and Usage Limits

Paid plans, if offered, may include limits such as DM boxes, connected accounts, bot profiles, reply credits, AI usage, screenshot or style generation limits, weekly schedule access, storage, seats, support levels, and other feature limits. Plan details will be shown before purchase or within the product.

Prices, billing intervals, renewal terms, included limits, overage rules, and cancellation terms will be shown before purchase or in the applicable plan page. If subscriptions renew automatically, you authorize recurring charges until canceled according to the cancellation flow provided in the product or by the payment provider.

Plan upgrades, downgrades, add-ons, cancellations, renewals, reactivations, and feature changes may take effect immediately, at the next billing period, or as otherwise shown in the product or payment flow. A plan change may cancel, replace, prorate, credit, or modify the previous subscription according to the product flow, payment provider rules, and applicable law.

Unless stated otherwise, unused credits, reply limits, DM box limits, AI usage limits, or feature quotas do not roll over between billing periods, have no cash value, and are not transferable. We may apply technical limits, rate limits, or fair use limits to protect the Service.

Prices may be exclusive of taxes, VAT, KDV, duties, bank charges, foreign exchange fees, or payment processor fees unless stated otherwise. You are responsible for taxes and charges applicable to your purchase, except for taxes based on Chatsona's income.

If payment fails, is reversed, disputed, charged back, suspected of fraud, or becomes overdue, we may suspend, limit, downgrade, or terminate access to paid features until payment is completed or the issue is resolved.

16. Free Trials, Credits, Cancellation, and Refunds

We may offer free trials, early access credits, promotional credits, beta access, or limited free usage. We may modify, limit, or discontinue trials or promotions at any time, subject to applicable law.

Unless stated otherwise, cancellation stops future renewals but does not automatically refund fees already paid. Your access to paid features may continue until the end of the then-current billing period unless we state otherwise or terminate access for cause.

Unless required by law or expressly stated in writing, fees are non-refundable. Refund eligibility, if any, may depend on the applicable plan, billing provider, purchase channel, jurisdiction, and reason for the request.

For consumer users, nothing in these Terms limits any mandatory cancellation, refund, withdrawal, cooling-off, or consumer protection rights that cannot legally be waived. If applicable law gives you a withdrawal or cancellation right for digital services, that right may be affected once you request immediate access, start using the Service, consume credits, connect accounts, generate AI outputs, or otherwise receive digital performance, to the extent permitted by law and disclosed in the purchase flow.

If you cancel, delete your account, disconnect a connected platform account, or stop using the Service, you remain responsible for amounts already incurred, outstanding balances, chargebacks, taxes, and other obligations that arose before cancellation or termination.

17. Beta, Pre-Launch, and Experimental Features

Chatsona may offer beta, pre-launch, waitlist-based, experimental, preview, or early access features. These features may be incomplete, unstable, limited, changed, suspended, or discontinued at any time.

Beta and experimental features are provided for testing, learning, and feedback. They may contain errors, produce unexpected outputs, experience downtime, lose data, change behavior, or be incompatible with future versions. You should not rely on beta features for business-critical, production-critical, safety-critical, or high-risk use cases.

We may request feedback about beta features and may use aggregated learnings to improve the Service.

18. Third-Party Services

Chatsona relies on third-party services, including hosting, infrastructure, e-mail delivery, analytics, AI providers, logging, security, database, payment processors, and connected platforms such as Instagram or Meta.

We are not responsible for third-party service outages, policy changes, pricing changes, retention practices, data practices, model changes, moderation decisions, account actions, platform restrictions, integration failures, feature removals, API changes, or other third-party acts or omissions.

Third-party services may require you to accept their own terms or privacy policies. Your use of integrated third-party features is subject to those terms. If a third-party provider suspends, restricts, or terminates access, Chatsona features that depend on that provider may be unavailable or limited.

19. Service Availability and No SLA

Chatsona is provided without a guaranteed service level agreement unless we separately agree in writing. We do not guarantee that the Service will be available at all times, uninterrupted, error-free, secure, compatible with all devices or browsers, compatible with all Instagram account states, or unaffected by third-party changes.

We may perform maintenance, updates, migrations, security actions, provider changes, infrastructure changes, or emergency fixes that temporarily affect availability. We may also throttle, limit, or suspend usage to protect the Service, other users, connected platforms, or legal compliance.

Unless a separate written SLA applies, credits, refunds, or compensation are not provided for downtime, third-party outages, platform changes, data access changes, or feature limitations.

20. Data, Privacy, and Deletion

Our collection, use, sharing, transfer, retention, and protection of personal data is described in the Privacy Policy. The Privacy Policy is part of the overall relationship between you and Chatsona, but it is not intended to limit any rights or obligations in these Terms unless expressly stated.

You are responsible for ensuring that you have the right and legal basis to provide User Content and Conversation Participant Data to Chatsona. If you receive a request from a conversation participant relating to data processed through your use of Chatsona, you are responsible for responding where applicable and coordinating with us if necessary.

We may retain or delete data according to the Privacy Policy, product controls, legal obligations, backup practices, security needs, billing records, audit records, dispute needs, and service integrity requirements.

21. Security of DM and Connected Account Data

Chatsona is designed to protect sensitive DM-related and connected account data using administrative, technical, and organizational safeguards. These may include encryption at rest for sensitive DM-related fields where implemented, password hashing, hashed security tokens, access controls, and other security measures.

You acknowledge that no online service, platform connection, browser session, AI provider, database, or transmission method can guarantee absolute security. You are responsible for securing your devices, credentials, connected platform accounts, recovery methods, and authorized users.

You must not attempt to bypass, disable, reverse engineer, or interfere with security features or access controls. You must promptly notify us of suspected unauthorized access, credential compromise, token leakage, account misuse, or other security risks.

22. DM Box, Connected Account, and Account Deletion

When you delete a DM box or tracked conversation, Chatsona deletes the related conversation data from the active service environment as described in the Privacy Policy. This may include stored participant information, message history, previews, summaries, memory notes, pending reply drafts, logs, and automation settings tied to that DM box.

When you remove a connected Instagram or platform account, Chatsona deletes or disables the related platform connection, tokens or session artifacts where applicable, tracked DM references, DM conversations, messages, and conversation settings from the active service environment as described in the Privacy Policy.

When you delete your Chatsona account, your right to access the workspace ends and active workspace data is deleted or disabled according to the Privacy Policy and product controls. If you later create a new account using the same e-mail address or identity, previously deleted DM boxes, conversation participant data, message history, bot profiles, and connected platform data will not be restored into the new product experience.

You are responsible for ensuring that deleting a DM box, connected account, or Chatsona account does not conflict with your own legal, business, tax, employment, client, audit, or recordkeeping obligations.

23. AI Context After Deletion

Deleted DM boxes, deleted messages, deleted bot settings, and deleted participant information will not be intentionally used by Chatsona as active context for future AI-generated replies, summaries, style analysis, memory, or automation.

However, content previously transmitted to third-party AI providers, hosting providers, logging systems, payment providers, connected platforms, or other service providers before deletion may be handled according to those providers' terms, retention practices, security practices, and legal obligations. Deleted data may also remain temporarily in backups, logs, audit records, billing records, or security records as described in the Privacy Policy.

24. Suspension and Termination

You may stop using Chatsona at any time. You may cancel subscriptions, delete DM boxes, disconnect connected accounts, or delete your Chatsona account through available product controls or by contacting us where required.

We may suspend, limit, downgrade, or terminate your access to all or part of the Service if we believe that you have violated these Terms, violated law or platform rules, created security or legal risk, failed to pay, abused the Service, harmed other users or third parties, caused platform risk, attempted to bypass limits, or used the Service in a way that may expose Chatsona to liability or operational harm.

Upon termination, your right to access and use Chatsona ends immediately or at the end of the applicable billing period, depending on the reason for termination and applicable law. We may disable automations, connected platform access, AI features, workspace access, and related service functionality.

Termination does not relieve you of payment obligations incurred before termination. Sections relating to payment obligations, user responsibilities, User Content licenses needed for wind-down, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, data retention, and other provisions that by their nature should survive will survive termination.

25. Disclaimers

To the maximum extent permitted by law, Chatsona is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise.

We disclaim all warranties to the maximum extent permitted by law, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, uptime, uninterrupted operation, security, error-free operation, compatibility, data availability, output accuracy, business results, platform compliance, and message delivery.

We do not warrant that AI outputs will be accurate, appropriate, lawful, non-infringing, safe, unique, unbiased, or suitable for your purpose. We do not warrant that connected platform features will remain available, authorized, compliant, or uninterrupted.

Some jurisdictions do not allow certain disclaimers. In those jurisdictions, the disclaimers apply only to the maximum extent permitted by law.

26. Limitation of Liability

To the maximum extent permitted by law, Chatsona, its operators, affiliates, officers, employees, contractors, licensors, and service providers will not be liable for indirect, incidental, special, consequential, punitive, exemplary, or enhanced damages, including lost profits, lost revenue, lost data, lost goodwill, loss of business opportunity, business interruption, platform bans, account restrictions, message delivery failures, reputational harm, customer loss, relationship harm, or third-party service failures, even if advised of the possibility of such damages.

To the maximum extent permitted by law, Chatsona's total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of: (a) the amount you paid to Chatsona for the Service in the three months before the event giving rise to the claim; or (b) USD 100 if you paid nothing.

The limitations above apply regardless of the legal theory, whether based on contract, tort, negligence, strict liability, statute, warranty, or otherwise, and even if a remedy fails of its essential purpose. Nothing in these Terms limits liability that cannot be limited under applicable law.

27. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Chatsona, its operators, affiliates, officers, employees, contractors, licensors, and service providers from and against any claims, demands, actions, damages, losses, liabilities, settlements, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

• Your access to or use of the Service.
• Your User Content, inputs, outputs, messages, connected accounts, automations, or instructions.
• Your violation of these Terms, applicable law, platform rules, privacy rights, intellectual property rights, confidentiality obligations, or third-party rights.
• Your failure to obtain required permissions, notices, consents, licenses, or legal bases.
• Any dispute between you and a conversation participant, customer, follower, recipient, client, employer, brand, account owner, agency, or other third party.
• Messages, AI outputs, or automated actions generated, approved, configured, or sent through your Account.
• Platform bans, account restrictions, or claims arising from your use of connected platform features.

We may assume exclusive control of the defense of any matter subject to indemnification, and you agree to cooperate with our defense. You may not settle any claim in a way that imposes obligations on Chatsona without our prior written consent. Consumer users may have mandatory rights that limit the application of this section.

28. Force Majeure

Chatsona will not be liable for any delay, failure, loss, or damage caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics, pandemics, war, terrorism, civil unrest, labor disputes, government actions, sanctions, embargoes, internet or telecommunications failures, power failures, infrastructure failures, cyberattacks, security incidents, third-party service outages, AI provider outages, payment processor failures, hosting failures, or Instagram, Meta, or other platform outages, restrictions, policy changes, or enforcement actions.

29. Governing Law and Dispute Resolution

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be governed by the laws of the Republic of Turkey, without regard to conflict of law rules, unless mandatory consumer protection laws require otherwise.

Before starting a formal dispute, each party agrees to first attempt to resolve the dispute informally by contacting the other party and allowing at least 30 days for good-faith discussions, unless urgent injunctive relief, intellectual property protection, account security, fraud, or unlawful activity requires immediate action.

For business users, agency users, brand users, professional users, and other non-consumer users, any dispute arising out of or relating to these Terms or the Service will, to the maximum extent permitted by law, be finally resolved by arbitration in Istanbul, Turkey under the Istanbul Arbitration Centre (ISTAC) rules. The language of arbitration will be English unless the parties agree otherwise or the arbitrator determines that Turkish is required. The seat of arbitration will be Istanbul, Turkey.

For individual consumers, or where arbitration is not enforceable or not permitted under applicable mandatory law, the courts and enforcement offices of Istanbul, Turkey will have jurisdiction, unless mandatory consumer protection laws require a different forum.

Nothing in this section prevents either party from seeking temporary, preliminary, or injunctive relief in a competent court to protect intellectual property, confidential information, security, platform access, data, or service integrity.

30. Changes to These Terms

We may update these Terms from time to time to reflect legal, technical, business, provider, platform, or product changes. When we make material changes, we will take reasonable steps to notify users, such as by updating the effective date, displaying an in-product notice, sending an e-mail, or using another appropriate method.

Updated Terms will apply from the effective date stated in the updated version, subject to applicable law. Your continued use of the Service after updated Terms become effective means you agree to the updated Terms. If you do not agree, you must stop using the Service and cancel any subscription where applicable.

31. Assignment

You may not assign, transfer, delegate, or sublicense your rights or obligations under these Terms without our prior written consent. We may assign, transfer, or delegate these Terms, in whole or in part, in connection with a merger, acquisition, financing, restructuring, sale of assets, change of control, corporate reorganization, or by operation of law.

32. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. The invalid, illegal, or unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intended effect, or severed if modification is not possible.

33. Waiver

Our failure or delay in exercising any right, remedy, or provision under these Terms does not constitute a waiver of that right, remedy, or provision. A waiver must be in writing and signed by an authorized representative of Chatsona to be effective.

34. Entire Agreement

These Terms, together with the Privacy Policy and any additional terms or policies incorporated by reference, constitute the entire agreement between you and Chatsona regarding the Service and supersede any prior or contemporaneous agreements, communications, or understandings regarding the Service, except for any separate written agreement signed by Chatsona.

35. Notices and Contact

For questions about these Terms, contact us at info@chatsona.app.

We may send notices to you through the Service, by e-mail, by posting on the website, or through other reasonable means. You are responsible for keeping your contact information accurate and up to date.